Arm technology is becoming the platform of choice for compute and AI. The Arm System Engineering team’s mission is to architect, design, and develop server and rack-level infrastructure for at-scale datacenter deployments. The team capabilities span across system hardware, software, system interconnect, system management, storage, data center infrastructure and performance engineering. The team responsibilities include customer engagements, technology selection, system design, network architecture, performance, and datacenter deployment & operations. The Arm System Engineering team is developing industry-leading technology to deliver innovative and high-performing solutions to power the data centers of the future.
Role Overview
We are seeking a hands-on Data Center & Lab Operations Manager to lead the day-to-day operations and break-fix response across two high-performance computing (HPC) labs and data centers in Austin, TX. This role is responsible for managing operational teams, ensuring uptime, and maintaining critical infrastructure that supports advanced AI and HPC workloads — including liquid-cooled and high-power computing systems.
This is not a remote position; we need someone on-site in Austin who thrives in a mission-critical environment and brings deep experience managing operational teams, solving complex technical issues, and ensuring safe, reliable, and efficient data center operations.
Key Responsibilities
- Operational Leadership: Lead and develop on-site operational teams (technicians and engineers) responsible for maintaining lab and data center infrastructure.
- Break-Fix Ownership: Act as the escalation point for all incident response, troubleshooting, and resolution of HPC servers, networking, and liquid-cooled systems.
- Lab & Data Center Management: Oversee physical and logical infrastructure, including rack/stack, cabling, network design, power distribution, and advanced cooling systems (air and direct liquid cooling).
- Reliability & Performance: Ensure maximum system uptime by implementing monitoring, observability, and preventative maintenance practices.
- Process & Standards: Define and enforce operational standards, troubleshooting playbooks, and safety/compliance procedures for high-voltage and liquid-cooled environments.
- Continuous Improvement: Drive efficiency through automation, tooling, and process optimization across lab and data center operations.
- Collaboration: Partner closely with engineering, facilities, IT, and leadership teams to align operations with business goals.
- Capacity & Asset Management: Oversee hardware lifecycle, including installation, inventory, and decommissioning.
Required Skills and Experience:
- 8+ years of data center or lab operations experience, with at least 3+ years in a leadership or management role.
- Proven success managing on-site teams in a high-uptime, mission-critical environment.
- Hands-on experience with high-performance computing (HPC), AI clusters, or large-scale infrastructure deployments.
- Strong background with break-fix, hardware installation, and repair of servers, networking, and power/cooling systems.
- Familiarity with direct liquid cooling systems and other advanced cooling technologies.
- Knowledge of incident management, problem management, and ITIL practices.
- Excellent communication, leadership, and problem-solving skills.
Preferred Qualifications
- Certifications such as CDCMP, ITIL, CCNA, or equivalent.
- Experience with infrastructure monitoring & observability platforms.
- Exposure to automation tools for deployment and operations.
- Bachelor’s degree in Computer Science, Engineering, related field or equivalent hands-on experience.
What You’ll Get In Return
- The chance to lead operations for cutting-edge AI and HPC systems.
- A collaborative environment where your expertise makes an immediate impact.
- Growth opportunities in one of the most advanced computing labs in the world.Access professional growth through complex project involvement and multidisciplinary collaboration.
Join a company committed to diversity and inclusion, where your work matters and drives global progress.
Accommodations at Arm
At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary Range:
$241,100-$326,100 per yearWe value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.