Labs Program Manager - Lead

Arm technology is the platform of choice for compute and AI. The Systems Engineering team’s mission is to architect, design, and deliver system and rack-level solutions that enable innovation at scale. Our expertise spans system hardware, software, interconnect, system management, storage, infrastructure, and performance engineering. We collaborate with customers, define system requirements, select technology, and develop integrated solutions that push the boundaries of performance and efficiency.

Role Overview

Arm’s Systems Engineering team is establishing a new engineering lab in Austin, and we are seeking a Systems Lab Program Manager -  Lead to build and own this capability. As the first operational hire at the site, you will take responsibility for ensuring the lab is designed, equipped, and managed to support complex system prototyping and engineering activities. This is a hands-on role with strong ownership, where you will combine technical expertise with process development to enable the Systems Engineering team to deliver at scale.

In addition to running the Austin lab, you will help define processes, tools, and best practices that can be applied across other Arm facilities worldwide — making this role critical to shaping how we scale our engineering environments globally!

Key Responsibilities

· Establish and operate the Austin Systems Lab - take ownership of lab readiness, infrastructure, and daily operations.

· Enable engineering prototyping - manage the environment needed for system bring-up, testing, and iterative experimentation.

· Hardware lifecycle management - coordinate receipt, installation, inventory, and tracking of boards, servers, networking, and lab equipment.

· Infrastructure design and deployment - implement reliable, high-performance lab networks and system configurations.

· Operational excellence - develop standard operating procedures, troubleshooting frameworks, and monitoring practices.

· Cross-team teamwork - work with engineering, IT, and vendors to align lab capabilities with Systems Engineering goals.

· Reliability and risk management - ensure high availability of lab resources, mitigate risks, and resolve issues quickly.

Required Skills and Experience:

· Experience in lab or systems operations, with strong skills in networking, hardware, and systems setup.

· Proven ability to deliver end-to-end technical projects involving infrastructure setup, prototyping environments, or lab deployments.

· Strength in solving, process design, and operational improvement.

· Ability to act as a site owner while working collaboratively as part of the Systems Engineering team.

· Strong interpersonal skills for multi-functional collaboration.

Preferred Qualifications

· Exposure to high-performance systems environments (servers, GPUs, or complex infrastructure).

· Certifications in AWS, ITIL, or Red Hat Linux (or equivalent).

· Experience guiding or mentoring peers, even in an individual contributor capacity.

· Familiarity with compliance, monitoring, and documentation best practices in lab operations.

What You’ll Get In Return

This role offers the opportunity to be the foundational operations hire in Austin for Systems Engineering while also influencing how Arm scales its lab environments globally. You will shape how we establish, manage, and grow engineering labs, enabling innovation and supporting some of the most advanced system design projects in the world!

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.