Job Overview:
Are you looking for an exciting opportunity to join a dynamic Customer Success team within a top semiconductor company? Then we have just the role for you! We are looking for a highly motivated Senior Customer Success Representative to help our Asia Pac customers be successful.
This role offers you a great opportunity to help define the customer success model as the first employee in the Asia Pacific region, from onboarding customers to our online portal to supporting sales in the salesforce quoting process. You will learn develop skills using an assortment of channels, including email, salesforce, Highspot and more. You will collaborate with a wide variety of colleagues such as our Sales, Field Application Engineers and Corporate functions.
The Sales and Partner Enablement (SPE) organization's Vision is to elevate Arm's technologies and solutions through an industry-leading customer experience by focusing on partner success. As a member of SPE, your role is to ensure that existing partners have the best possible experience of working with Arm.
Responsibilities:
You will be responsible for a range of activities aimed at enhancing customer engagement and driving success across various teams.
- Customer Onboarding: Guide new customers through the onboarding process using our dedicated portal, ensuring a smooth and efficient start.
- Monitor Customer Activities: Utilize reporting and analytic signals to keep track of customer activities and identify key trends and insights.
- Actionable Insights: Act on analytic signals to coordinate efforts across sales, application engineering, and operations teams, maximizing customer success.
- Maintain Playbooks: Develop and maintain collateral for customer success playbooks, ensuring they are up-to-date and effective.
- Collaborate on Initiatives: Work closely with global sales operations to implement and improve initiatives aimed at enhancing customer success.
Required Skills and Experience :
- Platform experience working in Salesforce Sales Cloud and CPQ as an Enterprise CRM system to create, manage and monitor accounts, proposals and more.
- Excellent presentation, interpersonal and communication skills.
- Ability to work flexibly and adapt to changing priorities.
- Capable of working in a team or independently with minimal direction or supervision.
- Creativity, with an open mind to different perspectives.
- Attention to detail.
“Nice To Have” Skills and Experience :
- Experience creating playbooks
- Working with ERP tools such as SAP or Oracle
- Managing data like account, contact, products, quotes & orders
- Additional experience in Sales tools like Highspot or a similar sales enablement platform to create compelling content
In Return:
You will play a pivotal role in ensuring the success and satisfaction of our enterprise customers!
Our 10x Mindset
At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Discover how the 10x mindset shapes life at Arm: https://careers.arm.com/10x-mindset
Use of AI in Your Application
At Arm, we embrace the benefits AI can bring, including in recruitment. You may use AI to support your preparation, such as improving the clarity of written responses, practicing interview questions, or learning more about our industry. However, your application, and interview responses must reflect your own thinking, experience, and abilities. We want to understand your authentic perspective, creativity, and approach to problem solving. As such, you may not use AI to complete assigned tasks as part of any assessments. If you plan to use AI-supported or assistive technologies as part of a reasonable adjustment, please contact accommodations@arm.com so we can support you.
Recruitment Adjustments and Accommodations
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed to the extent necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.