Job Overview:
The Global Sales Operation Team provide a range of services related to outbound sales opportunities: forecasting, compensation, fulfilment, system, compliance. In the system sphere, we are seeking a highly motivated, proactive individual who is accomplished at working with Commercial business customers and IT teams to understand their requirements and find solutions across enterprise platforms.
You will collaborate closely with a team of IT professionals who will be crafting, configuring, developing, implementing, and maintaining our enterprise platform and solutions.
You will be responsible for setting the vision, defining product requirements and roadmap, prioritising demand, accepting new features, and identifying product maintenance.
You will need to maintain a balance between customer and change management, product ownership, business analysis and a good, technical understanding of enterprise processes and systems.
Responsibilities:
- Engage commercial business leaders to understand upcoming requirements and problems across the Lead to Order commercial landscape.
- Agree and prioritise problem resolutions and developments with customers, IT and delivery partners.
- Help developers resolve questions to ensure quality and velocity are achieved each sprint.
- Ensure UATs are comprehensive with high quality data and testing.
- Communicate business priorities and changes to the system.
- Focus on improving reliability, compliance and increasing efficiency.
Roadmap:
- Work closely with architects to evolve the 3-year roadmap in concert with Arm strategy.
- Track and advocate relevant developments in the Salesforce and SAP ecosystems.
Required Skills and Experience :
- Degree level or equivalent experience; business, maths or science preferred
- Business Analysis skills
- Product Owner for one or more IT software applications within the Lead to Order space
- Leadership role in Sales Operations or IT change management
- Working with Agile delivery teams
- Platform experience working in Salesforce Sales Cloud and CPQ
- Additional experience in Sales tools like Clari and Highspot desireable
- Working with ERP tools such as SAP or Oracle
- Contract Lifecycle tools like Apptus, DocuSign or Icertis
- Managing data like account, contact, products, quotes & orders
- Able to travel internationally when required occasionally.
“Nice To Have” Experience :
- Electronics industry
- Artificial Intelligence
In Return:
With offices around the world, Arm is a diverse organization of dedicated, creative, and hardworking engineers. By enabling a dynamic, inclusive, meritocratic, and open workplace, where all our people can grow and succeed, we encourage our people to share their unrivaled contributions to Arm's success in the global marketplace.