Job Overview:
The Global Sales Operation Team provide a range of services related to outbound sales opportunities: forecasting, compensation, fulfilment, system, compliance. In the system sphere, we are seeking a highly motivated, proactive individual who is accomplished at working with Commercial business customers and IT teams to understand their requirements and find solutions across enterprise platforms.
You will collaborate closely with a team of IT professionals who will be crafting, configuring, developing, implementing, and maintaining our enterprise platform and solutions.
You will be responsible for setting the vision, defining product requirements and roadmap, prioritising demand, accepting new features, and identifying product maintenance.
You will need to maintain a balance between customer and change management, product ownership, business analysis and a good, technical understanding of enterprise processes and systems.
Responsibilities:
- Engage commercial business leaders to understand upcoming requirements and problems across the Lead to Order commercial landscape.
- Agree and prioritise problem resolutions and developments with customers, IT and delivery partners.
- Help developers resolve questions to ensure quality and velocity are achieved each sprint.
- Ensure UATs are comprehensive with high quality data and testing.
- Communicate business priorities and changes to the system.
- Focus on improving reliability, compliance and increasing efficiency.
Roadmap:
- Work closely with architects to evolve the 3-year roadmap in concert with Arm strategy.
- Track and advocate relevant developments in the Salesforce and SAP ecosystems.
Required Skills and Experience :
- Degree level or equivalent experience; business, maths or science preferred
- Business Analysis skills
- Product Owner for one or more IT software applications within the Lead to Order space
- Leadership role in Sales Operations or IT change management
- Working with Agile delivery teams
- Platform experience working in Salesforce Sales Cloud and CPQ
- Additional experience in Sales tools like Clari and Highspot desireable
- Working with ERP tools such as SAP or Oracle
- Contract Lifecycle tools like Apptus, DocuSign or Icertis
- Managing data like account, contact, products, quotes & orders
- Able to travel internationally when required occasionally.
“Nice To Have” Experience :
- Electronics industry
- Artificial Intelligence
In Return:
With offices around the world, Arm is a diverse organization of dedicated, creative, and hardworking engineers. By enabling a dynamic, inclusive, meritocratic, and open workplace, where all our people can grow and succeed, we encourage our people to share their unrivaled contributions to Arm's success in the global marketplace.
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Accommodations at Arm
At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.