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Support Specialist - Licensing Full Stack

Job ID 2024-11650 Date posted 05/11/2024 Location Bengaluru, India Category IT
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Job Overview:

Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.

Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our Licensing tools, evolving over time to form a DevOps structure, to support, design and develop and maintaining live services in a cross-disciplinary and geographically diverse team.

Responsibilities

  • Providing L2 and L3 end user support
  • Support the full development cycle of Arm's applications, platforms and services in line with business requirements
  • Peer reviewing work to ensure high-quality standards
  • Maintaining service levels and performance
  • Continuous service improvement

Required skills and experience

  • Hold at least a B.Tech in computer science, information technology, or a related field, with at least 3 years of overall experience in a similar role within a global organisation.
  • Track record of operational support, Incident, Request, Change, Knowledge and Problem Management aligned with ITIL.
  • Proficiency in Cloud platforms such as Azure and AWS and their standard practices
  • Containerization with Docker and orchestration with Kubernetes.
  • Proficiency in Java and Springboot
  • Single Page Applications (SPAs) using frameworks like React, Angular, or Vue.js including state management
  • Experience with integration concepts such as ETL, APIs and Microservices
  • Tools that automate manual processes like Jenkins, Azure DevOps and Terraform
  • Databases like SQL Server, MySQL, PostgreSQL, MongoDB, DynamoDB, or Cosmos DB

Leadership & People Skills

  • Deep technical proficiency supporting and building custom software applications within a cloud platform.
  • You can work autonomously and follow a clear vision from the Technical Team Manager.
  • Actively participate and foster a positive team spirit and can-do attitude
  • Be comfortable to raise issues and concerns
  • Experienced working in a global, diverse, and multicultural environment
  • Experienced with development practices such as Waterfall, Agile!

In Return:

At Arm, we are guided by our core beliefs that reflect our creative culture and guide our decisions, defining how we work together to surpass ordinary and shape extraordinary.

#LI-KR2

Accommodations at Arm

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Life at Arm

  • Culture at Arm
    Culture at Arm

    Make an Impact

    We, not I. This belief is at the heart of Arm's company culture and it underscores the culture of collaboration alongside individual accountability in a supportive environment working together for the success of Arm. Across our entire ecosystem, we know that when you're able to be your most brilliant self, you can do great things.
    Read more

  • Diversity, Equity and Inclusion
    Diversity, Equity & Inclusion

    This is Collective Progress

    At Arm, we're committed to inspiring revolutionary ideas in a diverse, equitable, and inclusive environment. Be your most brilliant self, and empower others, via various avenues for active participation – Employee Resource Groups (ERGs), Employee Communities, DEI working groups, and DEI Council.
    Read more

  • Benefits at Arm
    Benefits at Arm

    Benefits Designed for You

    When our employees thrive, so does Arm. Because our teams are so remarkable, we offer remarkable benefits designed to nurture the professional and personal growth of the brilliant people building the future of computing.
    Read more

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