Job Overview:
We are seeking a driven and meticulous self-starter with a proven track record of delivering impactful data and insights from the ServiceNow reporting suite.
Using your technical ability and attention to detail, you will ensure partners from across the IT department and beyond are able to get the data they need on incidents, requests, changes, and other vital ITSM processes. You will thrive in a fast-paced environment, and must be keen to pick up new skills and knowledge.
If you are passionate about user experience and want to shape the processes that Arm colleagues use each day - this is an ideal role for you!
Responsibilities:
- Create and customise reports and dashboards using ServiceNow / Performance Analytics to meet specific business requirements, alongside other reporting tools.
- Analyse ServiceNow data to identify trends, patterns, and areas for improvement in IT service management and other business functions.
- Work closely with internal customers to capture reporting requirements, and design engaging visualisations to communicate key performance indicators and metrics.
- Develop automated reporting processes to save time and improve efficiency for teams.
- Assist end-users in accessing, interpreting, and utilising reports, providing training and support as needed.
- Ensure the highest level of data quality, consistency, and security within all reporting solutions.
Required Skills and Experience:
- Minimum of 2 years experience in reporting using ServiceNow, including the Performance Analytics module and table structures.
- Solid skills and experience in data analysis, data visualization, and report design.
- A love of working with both technical and non-technical people of diverse experience and backgrounds.
- Able to work independently and proactively, to research and find new data trends to facilitate service improvements across IT.
- Exceptional problem-solving skills and Excel knowledge.
- ITIL v3/4 Foundation Certificate at minimum - PM, MP, or SL preferable.
“Nice To Have” Skills and Experience:
- ServiceNow Fundamentals qualification.
- Good understanding of Agile development practices.
- Experience with PowerBI.
In Return:
Arm is committed to global talent acquisition, offering an attractive relocation package. With offices worldwide, Arm is a diverse organization of dedicated, creative, and hardworking engineers. By enabling a dynamic, inclusive, meritocratic, and open workplace where everyone can grow and succeed, we encourage our people to share their outstanding contributions to Arm's success in the global marketplace.
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Accommodations at Arm
At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.