Job Overview:
Based in our Bengaluru office on a 16x5 (1pm - 10pm & 9pm - 6am) shift pattern with on call on a rota basis.
Focused initially on specialist level 2 operational support and resolution of issues with the platform evolving, as part of a dev ops structure, to support, develop and maintaining live services in a cross-disciplinary and geographically diverse team.
You will be working with technical and business teams across all phases of support and software configuration, development, and implementation.
Responsibilities:
- Provide L2 and L3 end user support
- Requirements, design, develop, test, and implement Salesforce Sales Cloud and CPQ solutions.
Required Skills and Experience:
B.Tech or higher in Computer Science, Software Engineering, or a related field. At least 4 years’ experience in Salesforce Development and Administration.
Implementing, configuring and customisation of enterprise SaaS applications, from concept through deployment and transition to operational support.
Sales Cloud:
- Lead, opportunity, quote, and product management; Sales Cloud-specific functionalities like Opportunity Teams, Sales Path, and Collaborative Forecasts.
- Configuration: Salesforce objects, fields, page layouts, record types, and security settings (profiles, permission sets, role hierarchy, sharing rules); Experience in setting up and customising sales processes, stages, and workflows.
- Automation: Automating sales processes using Flows; build sophisticated automations tailored to sales operations.
- Custom Development: Proficiency in Apex, Visualforce, Lightning Component Framework and Aura Components; Salesforce DX and version control.
- Salesforce CPQ: Product-rules, price-rules, discount schedules, quote templates, and approval processes; CPQ bundle configurations, options constraints, and configuration attributes. Complex pricing scenarios tailored to business needs.
- Confluence/JIRA as both a user and a creator
- Incident, Request, Change and Problem Management aligned with ITIL
- Test, Release and Implementation
- Documentation and knowledge creation.
- Solution development in a DevOps environment.
“Nice To Have” Skills and Experience:
Integration: Integrate external systems using Salesforce APIs (REST, SOAP, Bulk, Metadata); Middleware platforms like MuleSoft.
Data Management: Import, export, and migration; quality and governance principles; database concepts and modelling within Salesforce.
Reporting and Analytics: reports and dashboards within Salesforce catering to specific needs of CPQ analysis, such as quote accuracy, discount levels, and sales performance.
Experienced working in a global, diverse and multicultural environment.
Salesforce Certified Sales Cloud Consultant and/or Certified Administrator; additional certifications like Certified Advanced Administrator or Certified Platform Developer; Certified CPQ Consultant!
Experienced with development practices such as Waterfall, Agile!
In Return:
Arm is committed to global talent acquisition, offering an attractive relocation package. With offices worldwide, Arm is a diverse organization of dedicated, creative, and hardworking engineers. By enabling a dynamic, inclusive, meritocratic, and open workplace where everyone can grow and succeed, we encourage our people to share their outstanding contributions to Arm's success in the global marketplace.