Job Overview:
As Senior Director of Engineering for Partner Enablement, you will lead a distributed team of over 250 application engineers, providing partner support and training for ARM’s hardware and software products. You will also be a member of the Partner Enablement Leadership Team, collaborating closely with many internal and external stakeholders!
Arm's Application Engineers are a team of highly technical authorities offering worldwide support through various approaches including extensive self-service offerings, ticket-based support, design reviews, and deeper lead partner engagements. They also deliver Arm product training via in-person sessions, remote video, or recorded content in Arm’s training portal. The engineering team is spread across global offices with main hubs in Cambridge, Austin, and Shanghai.
The ideal candidate should demonstrate the potential to make a strong contribution to the PEG Leadership and Management Team, and will be able to show they can build and lead a best-in-class engineering support organisation. You will be customer focused and have the ability to form strong networks both internally and externally enabling you to complete and deliver your plans and commitments! You will have experience of leading enterprise-level change to widen the support organisation’s capabilities whilst maintaining operational and technical excellence.
This role involves working across different time zones and international travel.
Responsibilities:
- Lead and develop Arm's Application Engineering team
- Ensure high-quality customer support and training
- Align PE Engineering’s capabilities with ARM’s product roadmaps
- Gather feedback from ARM partners on products and services
- Report on engineering performance, customer activity, and support trends
- Provide customer feedback to influence ARM product features and improvements
- Build and communicate a clear strategy and execution plan
- Influence across the organisation, especially within engineering
- Work closely with lines of business and engineering groups to align with Arm‘s goals and market needs.
Required Skills and Experience :
- Shown experience in building and leading effective engineering teams
- Leading multi-site, multi-time-zone teams
- Strong customer focus and ability to deliver high-quality support
- Excellent presentation, interpersonal, and communication skills
- Inspirational leadership and capacity for transformational change
- Ability to build networks and inspire changes across a large organization
- Positive relationship skills with customers
- Experience working with industry executives and board members
“Nice To Have” Skills and Experience :
- Partner and customer focus: Prioritize their needs and achieve great solutions.
- Collaboration and communication: Form relationships based on trust and open sharing.
- Creativity and innovation: Drive continuous improvement through new opportunities.
- Team and personal development: Pursue self-development and encourage others.
- Impact and influence: Shape work to deliver impactful results.
- Deliver on promises: Overcome obstacles with vitality and passion.
In Return:
This is an opportunity to join a dynamic, collaborative, and driven team, and provides a genuine opportunity to craft the best outcomes for Arm and its partners.
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Salary Range:
$369,800-$500,300 per yearWe value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Accommodations at Arm
At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.